• We use DOKU by senangPay — a secure Malaysian payment gateway.
• Pay via FPX Online Banking (Maybank2u, CIMB Clicks, etc), Credit/Debit Card (Visa, Mastercard), and E-Wallets (Touch 'n Go, GrabPay, ShopeePay, Boost).
• We also offer Cash on Delivery (COD) — pay when your order arrives.

Once shipped, we'll send a tracking number to the email you provided at checkout. Click the link in that email to track your package. You can also reply to the email — we'll update you manually.

Yes — as long as the order hasn't shipped yet. Email convertlabsolution@gmail.com with your order number. If it's already shipped, you'll need to go through the return process.

Billy sizes are based on age:

• 0-6m — newborn to 6 months
• 6-12m — 6 to 12 months
• 1-2y — 1 to 2 years
• 2-4y — 2 to 4 years
• 4-6y — 4 to 6 years

The fit is baggy — if your child is between sizes, we recommend sizing up so they can wear it longer. The elastic waistband also gives extra flexibility.

Billy releases limited drops — every design is small batch. Some designs will restock, some won't. Follow us on social media for restock announcements and new drops.

Peninsular Malaysia: 2–4 working days.
Sabah/Sarawak: 5–10 working days.
Orders placed before 12pm are processed the same day (weekdays).

We accept returns within 7 days of delivery — items must be in original condition (unwashed, unworn, with tags intact). Email convertlabsolution@gmail.com with a photo and your order number. Return shipping is covered by the buyer unless the item is defective.